mail
Support email
hello@konovalov.aiBug reports, setup questions, feature requests, and general product support.
support_agentProduct Support
Echo Support
This is the public support page for Echo. It explains how to contact the developer, what to include in a support request, and which issues should be sent here.
Last updated: May 12, 2026
How to reach support
schedule
Typical response time
Within 1 business day
Clear reproduction steps usually make support much faster.
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Privacy and data requests
Privacy PolicyA dedicated page explains privacy handling and how to ask privacy-related questions.
Include these details in your request
- 01Your Echo version and macOS version.
- 02A short summary of what you expected to happen and what actually happened.
- 03A screenshot or short screen recording if the problem is related to UI or permissions.
- 04Whether the issue is about purchase flow, microphone access, Accessibility access, API key setup, or transcription quality.
About the app
App
Echo
Platform
macOS 13 Ventura or later
Purchase model
One-time purchase
Transcription
Direct connection to OpenAI using your own API key
Common support topics
macOS permissions
Echo needs Microphone access and Accessibility permission to capture audio and insert text into the active app.
OpenAI API key setup
Echo uses your own API key. If dictation fails or transcription returns an error, check the key first and confirm that your network connection is working.
Billing and refunds
Purchase billing, payment history, and refunds may be handled by the store or payment platform used to buy Echo.
Public support contact details
This page provides public contact details and a clear way for users to reach the developer about Echo.
Developer
Ruslan Konovalov
Website
konovalov.ai